Thread reimagined the IT service workflow by integrating Azure OpenAI Service with Microsoft Teams. Discover how Thread saves technicians over an hour daily on administrative tasks to streamline resourcing and service request assignments and keep them focused on what matters most — delivering incredible customer service! Read the customer story and take a deep dive into the future of IT service.
How does Thread improve IT service efficiency?
Thread has developed a Service Collaboration Platform that integrates with Microsoft Teams and Slack, eliminating the need for traditional service tickets. By leveraging Azure OpenAI Service, Thread automates time entries and streamlines service request assignments, saving technicians nearly an hour a day on administrative tasks. This allows IT service providers to focus more on delivering quality service to their customers.
What are the benefits of automating time entries?
Automating time entries significantly reduces the time technicians spend on administrative tasks. Currently, about 80% of the AI-generated time entries are accepted immediately, leading to a collective saving of 300 hours a month for companies like WBM Technologies. This efficiency not only improves profitability but also enhances the overall customer experience.
What role does Microsoft play in Thread's solution?
Partnering with Microsoft allows Thread to utilize Azure's robust cloud capabilities and integrate with Microsoft Teams. This collaboration enables Thread to offer features like 'Bring Your Own OpenAI', allowing customers to deploy OpenAI instances on their own Azure infrastructure. This integration helps technicians access crucial information quickly and securely, improving their workflow and service delivery.
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